Booking & Cancellation Policy
Last updated: 16 September 2026
This policy applies to direct bookings made with SUNAX Village, operated by Sunax Co. LTD.
Booking and Payment
- A 30% deposit is required to confirm a booking.
- A pending booking will be held for 24 hours. If the deposit is not received during this period, the booking will be cancelled automatically.
- Once the deposit is paid, the booking is confirmed and the deposit is non-refundable.
- The remaining balance must be paid no later than 14 days before check-in.
- If payment is not received, SUNAX Village will contact the guest. If the payment is not completed, the booking may be cancelled and the deposit will not be refunded.
- Bookings made within 14 days of check-in require full payment.
- Once full payment has been made, the booking is non-refundable.
Prices and Currency
The final price shown at checkout includes the applicable accommodation charges and taxes. Payment may be completed in Thai Baht or another currency supported and displayed by Stripe. The final amount is shown before payment confirmation.
Date Changes
Date changes are subject to availability and require approval from the owner or management. Any approval must be confirmed in writing by email or WhatsApp.
Check-in and Check-out
- Check-in: 14:00–15:00
- Check-out: by 11:00
Adults Only
SUNAX Village is an adults-only property. All guests must be at least 18 years old.
No-show and Early Departure
No refund will be provided for failure to arrive, late arrival, unused nights or early departure.
Security Deposit and Damage
A security deposit of THB 10,000 applies to bookings of the Central Villa. The property will be inspected at check-out.
Guests are responsible for damage to furniture, equipment or other property caused during their stay. Repair or replacement costs may be deducted from the security deposit. If the cost exceeds the deposit, the guest remains responsible for the additional amount.
Service Interruptions and Events Beyond Our Control
For maintenance issues within our control, we will make reasonable efforts to respond within 2–4 hours, subject to the nature of the issue and the availability of technicians.
SUNAX Village is not responsible for delays or interruptions caused by events beyond its reasonable control, including severe weather, natural disasters, regional electricity or water failures, government actions or external infrastructure failures. We will make reasonable efforts to assist and provide an appropriate practical solution based on the circumstances and available options.
Contact
Sunax Co. LTD
sunax.co.ltd@gmail.com